Refund & Return Policy

1. Custom Orders

• Custom and personalized items are non‑refundable due to their unique nature.
• Custom commissions require a non‑refundable down payment before any design work, material preparation, or production begins.
• The down payment covers design time, communication, scheduling, and initial material costs.
• All initial prices for custom work are provided as quotes. Final pricing may vary slightly based on final measurements, design adjustments, or material usage. Any change is communicated before final invoicing.
• Once production begins, cancellations are not possible.
• If the customer chooses not to proceed after design approval, the down payment is forfeited.

2. Standard Items

You may request a refund or return if:

• The item is unused
• It is in original condition
• The request is made within 14 days of delivery

Buyer is responsible for return shipping unless the item arrived damaged.

3. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

• Contact Root & Branch Woodworks within 7 days
• Provide photos of the issue
• A replacement, repair, or refund will be arranged depending on the situation

4. Non‑Returnable Items

• Custom pieces
• Items with personalized engraving
• Items damaged due to misuse or improper care
• Down payments for custom commissions
  

5. Refund Processing

Refunds are issued to the original payment method once the returned item is received and inspected.